FAQ

Service (15)

What does the Journey to ME service include?

Personalized Consultation Introduction to Synergi GetItStrait! Products

Signature Synergi MY Style Shampoo & Style service

Do I or Should I have a consultation prior to my first appointment?

We do not offer consultation only appointments at Synergi except for color which is not performed on new clients. To assess the hair, it is best to see what the hair is dong once shampoo'd, blow dry and lightly straightened.

What products are used at Synergi?

Synergi Salon uses Synergi Products exclusively and WELLA semi & permanent color system.

How long will my appointment take?

Journey to ME appointments are typically completed within an hour and a half. There are occasions when services may require more time. If you have time restraints, include a note with your appointment AND notify your stylist as soon as you arrive. We will try to accommodate your schedule, but it may be necessary to consider rescheduling your appointment.

If your hair requires additional time past our service standard, there is an upcharge of $25 charged in 30 minute increments. Your stylist will notify you as soon as possible into the service.

What appointment should a New Client select?

Clients visiting Synergi for the first time should book the Journey to ME appointment. Failing to book the proper appointment as a NEW Client will result in the proper charge being billed and collected at CHECK IN.

Does Synergi service children?

Yes, Synergi does service Little Girls age 7-12 years. An adult must accompany the child at check in and check out. Due to potential cause of harm, Synergi kindly requests NO CHILDREN in the salon UNLESS being serviced.

Do Little Girls require a consultation?

Yes, little girls sometimes have more hair than adults! Their hair has a story too and we need to hear it. Book the New Little ME appointment to get the right start!

Do all Synergi Stylists service Little Girls 7-12?

All of our Stylists service Little Girls. Their availability is visible online or ask the receptionist when calling ourt front desk.

Do I have to get the BIG CHOP if I want to grow out my relaxer?

NO! We specialize in showing you how to maintain the two textures of hair while growing out your relaxer so you can be CUTE at the same time! BIG CHOP only if you insist…

Can I get Color on my first appointment?

Semi Permanent Color for Grey coverage is allowed on your initial appointment. Color lightening requires a consultation prior to Color service and is at the Stylists discretion. Service may be refused based on hair health or Stylist recommendation.

Can I book an appointment with any Synergi Stylist after my initial Synergi Experience appointment?

Yes, we chair share at Synergi! All Synergi Stylists specialize in natural hair and growing out relaxers. You can book with any Synergi Stylist after your first appointment.

Why do I have to enter my credit card information?

Due to the increased number of last minute cancellations and no shows, we reserve the right to collect a deposit for services booked and not completed.

I am a returning client, will my card be charged when I book my appointment?

No, your card will simply attach to your account profile. Unless your service requires a deposit, your card will not be charged until the completion of your service.

How can I purchase Synergi GetItStrait! products?

Synergi Salon products can be purchased at the salon, online or through an authorized Synergi Certified Stylist.

What forms of payment do you take?

Synergi Salon gladly accepts cash, charge, and valid Synergi Salon gift certificates.

contact us

3443 E Broad St
Columbus, OH 43213

Call Us Now

614-231-3463